Contact Us

We’re Here to Help

Thank you for visiting PetalMug. Our customer support team is available to assist you with product questions, order updates, shipping information, returns, refunds, or any other concerns related to your purchase.

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. This information will help us review your request and respond more efficiently.

Customer Support

Email: support@petalmug.shop
Phone: 817-673-5082

Mailing Address

PetalMug
206 Misty Mesa Trail
Mansfield, TX 76063
United States

Business Hours

Monday through Friday
9:00 AM–5:00 PM Central Time

We aim to respond to customer inquiries within 1–2 business days. Messages received on weekends or public holidays will be reviewed on the next available business day.