Return & Refund Policy

At PetalMug, customer satisfaction is important to us. We offer free returns and refunds within 30 days of delivery, subject to the conditions described below.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• The product should be unused, undamaged, and in its original condition.
• The product should be returned with its original packaging and included accessories, where applicable.
• Proof of purchase or a valid PetalMug order number must be provided.

Please contact us at support@petalmug.shop before returning any product. Items returned without prior authorization may not be accepted.

Free Returns

Eligible returns are free of charge. After approving your request, our customer support team will provide return instructions and, where available, a prepaid return shipping label.

Customers should not send products back to the address shown on the package without first contacting us. The correct return destination may vary depending on the product and the customer’s location.

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery. Contact us immediately if your product arrives damaged, defective, incomplete, or different from what you ordered.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs or videos of the product.
• Photographs of the shipping packaging and label, when applicable.

After reviewing the information, we may offer a replacement, full refund, or another appropriate solution at no additional cost.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged through misuse, improper care, or accidental breakage after delivery.
• Products returned more than 30 days after delivery.
• Products that have been used, altered, washed, or modified.
• Items returned without authorization.
• Gift cards or promotional items marked as final sale.

Consumer rights required by applicable law are not affected by these exclusions.

Refund Process

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank, card issuer, or payment provider.

Original shipping charges are not deducted because PetalMug provides free standard worldwide shipping.

Order Cancellations

Orders may be cancelled before they enter processing or shipment. Contact us as soon as possible at support@petalmug.shop.

We cannot guarantee cancellation after an order has been processed or dispatched. In that situation, the customer may request a return after delivery.

Exchanges

We do not guarantee direct exchanges because product availability may change. The fastest option is usually to return the original product for a refund and place a new order.

Contact Information

Email: support@petalmug.shop
Phone: 817-673-5082