Terms of Service

Overview

This website is operated by PetalMug. Throughout the website, the terms “we,” “us,” and “our” refer to PetalMug.

By visiting petalmug.shop, purchasing a product, or using any service available through the website, you agree to these Terms of Service. Please read them carefully before using the website.

If you do not agree with these terms, you should not use the website or place an order.

Online Store Terms

You must be legally capable of entering into a binding agreement in your jurisdiction to purchase from our website.

You may not use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized purposes. You must not transmit malicious software, harmful code, viruses, or any material that could interfere with the website’s security or operation.

Product Information

We make reasonable efforts to present product descriptions, measurements, colors, photographs, and specifications accurately.

However, ceramic products may have small variations in color, texture, shape, glaze, pattern placement, or finish. These variations may result from manufacturing methods and are not necessarily considered defects.

Product colors may also appear differently depending on the customer’s screen settings, lighting conditions, or device.

Pricing and Availability

Prices are displayed on the website and may change without prior notice. The price charged will be the price shown at checkout when the order is submitted.

We reserve the right to:

• Change product prices.
• Discontinue products.
• Limit available quantities.
• Refuse or cancel orders.
• Correct pricing, description, or inventory errors.

If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.

Orders and Billing Information

Customers must provide accurate, complete, and current billing, shipping, and contact information.

We may contact the customer to verify information before processing an order. PetalMug is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied during checkout.

We reserve the right to limit or cancel orders that appear fraudulent, unauthorized, intended for resale, or otherwise inconsistent with normal personal purchasing activity.

Payments

Available payment methods are displayed during checkout. Payments are processed through authorized third-party payment providers.

PetalMug does not directly store full payment card details. Payment processing may be subject to additional terms and privacy practices established by the relevant payment provider.

Shipping and Delivery

PetalMug provides free standard worldwide shipping. Estimated delivery is 7–10 business days.

Delivery estimates are not guaranteed. Delays may occur due to customs inspections, carrier disruptions, severe weather, public holidays, incorrect addresses, or circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

Returns and Refunds

Eligible products may be returned free of charge within 30 days of delivery. Return conditions and refund procedures are explained in our Return & Refund Policy.

Intellectual Property

All website content, including the PetalMug name, branding, text, graphics, product descriptions, photographs, icons, logos, page layouts, and design elements, is owned by PetalMug or used with permission.

Content may not be copied, reproduced, distributed, modified, republished, sold, or commercially exploited without prior written permission.

Third-Party Services

The website may use or link to third-party services, including payment processors, shipping providers, analytics tools, or external websites.

PetalMug is not responsible for the content, availability, security, or practices of third-party services. Customers should review the applicable terms and privacy policies before using them.

Prohibited Uses

Customers may not use the website:

• For illegal or fraudulent activity.
• To violate intellectual property rights.
• To submit misleading information.
• To distribute malware or harmful code.
• To collect personal information without authorization.
• To interfere with website security.
• To attempt unauthorized access to systems or accounts.
• To harass, threaten, or discriminate against others.

We may suspend or terminate access when these terms are violated.

Disclaimer of Warranties

We aim to keep the website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted, error-free, or free from technical issues.

Products and services are provided subject to applicable consumer protection laws. Nothing in these terms excludes rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by law, PetalMug will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Our total liability relating to a product will not exceed the amount paid for that product, except where a greater remedy is required by applicable law.

Indemnification

You agree to indemnify and hold PetalMug harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, your breach of these terms, or your violation of another person’s rights.

Governing Law

These Terms of Service are governed by the applicable laws of the State of Texas and the United States, without limiting any mandatory consumer protections available in the customer’s country or region.

Changes to These Terms

We may update these Terms of Service when necessary. Updated terms will be published on this page and will apply from the date of publication.

Contact

PetalMug
206 Misty Mesa Trail
Mansfield, TX 76063
United States

Email: support@petalmug.shop
Phone: 817-673-5082