Contact Information

Store Information

Business Name: PetalMug
Website: petalmug.shop
Year Established: 2022

Customer Support

Email: support@petalmug.shop
Phone: 817-673-5082

Business Address

PetalMug
206 Misty Mesa Trail
Mansfield, TX 76063
United States

Business Hours

Monday through Friday
9:00 AM–5:00 PM Central Time

We aim to respond to customer inquiries within 1–2 business days. Requests received during weekends or public holidays will be reviewed on the next available business day.

Order Assistance

For assistance with an existing order, please provide:

• Your full name.
• Your order number.
• The email address used during checkout.
• A clear explanation of your request.
• Photographs or videos when reporting damage or defects.

Providing complete information helps us respond more efficiently.

General Inquiries

Customers may contact us regarding:

• Product information.
• Order status.
• Shipping and tracking.
• Returns and refunds.
• Damaged or incorrect products.
• Payment questions.
• Website accessibility.
• Privacy or legal inquiries.

For the fastest response, please email support@petalmug.shop.