Shipping Policy

PetalMug is pleased to provide free standard shipping to customers worldwide.

Shipping Cost

Standard shipping is free for all eligible orders, with no minimum purchase requirement.

Customers will not be charged a standard shipping fee during checkout. Expedited shipping may not be available for every product or destination.

Order Processing

After an order is placed, customers will receive an order confirmation by email.

Orders are reviewed, prepared, and processed before shipment. Processing may take longer during weekends, public holidays, major sales, product launches, or periods of unusually high demand.

Customers will receive a shipping confirmation email with tracking information when tracking is available.

Estimated Delivery Time

The estimated delivery time is:

7–10 business days

Delivery time may vary depending on the destination, local postal service, customs procedures, weather conditions, and carrier operations.

Business days generally exclude weekends and public holidays.

International Shipping

We ship to most countries and regions worldwide. International orders may be inspected by local customs authorities.

Customs procedures may occasionally delay delivery. Any import taxes, customs duties, or local fees imposed by the destination country are generally the customer’s responsibility unless otherwise required by law or stated during checkout.

PetalMug does not control customs decisions or local import regulations.

Tracking Information

Tracking information will be provided by email when available. Tracking updates may take several business days to appear after the order has been dispatched.

Some international shipping services may provide limited tracking after the package enters the destination country.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact support@petalmug.shop immediately if an address needs to be corrected. Address changes cannot be guaranteed after the order has entered processing or shipment.

PetalMug is not responsible for delivery delays, losses, or additional expenses caused by incorrect or incomplete addresses provided by the customer.

Delayed Orders

Occasional delays may occur because of:

• Customs inspections.
• Severe weather.
• Carrier disruptions.
• Public holidays.
• High shipping volumes.
• Remote delivery locations.
• Incorrect address information.
• Events outside our reasonable control.

A delayed shipment is not automatically considered lost. Please contact us if tracking has not updated for an extended period or the order has not arrived within a reasonable time after the estimated delivery window.

Lost Packages

If a package appears to be lost, contact us at support@petalmug.shop with your order number and shipping details.

We will review the tracking information and work with the shipping carrier where appropriate. Depending on the circumstances, we may provide a replacement, refund, or another suitable resolution.

Damaged Packages

Please photograph the product, packaging, shipping label, and any visible damage immediately after delivery.

Send the photographs and your order number to support@petalmug.shop. We will review the issue and provide assistance in accordance with our Return & Refund Policy.

Multiple Packages

Orders containing several products may be shipped separately. Packages may arrive on different dates and may have separate tracking numbers.

No additional standard shipping fee will be charged when an order is divided into multiple shipments.

Contact

Email: support@petalmug.shop
Phone: 817-673-5082